Reviews

Read genuine reviews from verified customers about our airport transfers, private car and driver hire, day tours and all aspects of my travel advice for Bali.

Correspondence with Michael was easy and prompt. Michael’s hints in how to navigate the airport and arrival procedures was a great help. Our driver Wayan was there to meet us on time. The car was immaculate and Wayan was very happy to chat on the drive to our hotel. Highly recommend.

Wanted to give him 6 star rating

What a great day with Made, our driver. We saw all we requested and learnt a lot about the Bali culture and la secret Lava Chicken recipe ☺️. Made went out of his way to source some local cigars for us & gave great local information. Would definitely recommend, wanted to give him 6 star rating, but only 5 available 😊. Thanks for a memorable day trip

<div class="u-marginBottom--md"> <div class="TextBody TextBody--xxs u-whiteSpace--prewrap u-marginBottom--none ng-binding ng-scope">Gede took great care of us and knew the best places to go and was a great driver. We felt like he was our personal guide to the island and made our stay even more excellent! Michael’s service was great and easy to use and we felt like we were in very good hands.</div> </div>

<div class="TimelineList__right"> <div class="ContentPanel"> <div class="u-marginBottom--md ng-scope"> <div class="TextBody TextBody--xxs u-whiteSpace--prewrap u-marginBottom--none ng-binding ng-scope">Easy instructions and very lovely driver.</div> <div class="TextBody TextBody--xxs u-whiteSpace--prewrap u-marginBottom--none ng-binding ng-scope">Highly recommended.</div> </div> </div> </div>

Ketuk was a great driver, took us where we wanted to go and showed us places we weren't aware of. Highly recommend

I only expected a driver, but Wayan was almost a tour guide, introducing the temple ceremony and help taking photos. Very nice experience. We used the full 12 hours.

Takes the stress out of your arrival in Bali. I booked an airport pickup to Ubud with Bali Holiday Secrets, and I’m so glad I did. My driver’s name was Wayan Wis. He was friendly and helpful. When I arrived, I received a message from him informing me that he was already waiting for me, with a photograph of where he was waiting. When we arrived at my destination, he waited to make sure that I was settled and taken care of by the hotel staff before I left. Really great door to door service. I highly recommend it!

Our driver, Ketut, was extremely helpful and kind. He really navigated us well through north Bali, knew the dos and don’ts (such as Sekumpul and Fiji waterfalls that would be too hard for us physically) and made us feel safe in spite of the difficult roads. He spoke English very well and chatted with us about the Balinese culture - he made the trip truly interesting. The booking was truly easy and the trip pleasant. Thank you!

Great service and well worth the money

We had a great day. From the moment we contacted Ketut on WhatsApp he was helpful and attentive. He worked with us to plan our day and then ensured everything was perfect. Would highly recommend both him and Bali Secrets to organise your Driving Tour in Bali. Great service and well worth the money. 😎🏝

We could not have asked for a better experience! Our driver, Wayan, was so friendly, welcoming and eager to ensure that we enjoyed our trip as much as possible. He took great care of us and made it so easy to get from one place to the next. He also provided great suggestions of places to visit. He helped us get photos and was great to communicate and coordinate plans with. He had a great energy and was super nice! He helped make our trip extra smooth and fun! Plus, The booking process is super easy and straightforward, so organizing transport was stress free! I would definitely use this service again and recommend Wayan 10/10!!

Hiring Dewa through Michael was absolutely the best choice. Dewa took 2 middle aged ladies to Tegenungan Waterfall and Tanah Lot. We learnt a lot, laughed til we hurt, and felt so looked after all day. Dewa is an excellent driver with a beautifully clean and air conditioned car. Our day out with Dewa will be the absolute highlight of our week in Bali both for the stunning scenery we wouldn’t have otherwise seen and for Dewa’s company and care. Thank you!!

If you want to explore the island a bit, this is a great way to do so

Simple booking process and driver contacted me a couple of days before via WhatsApp to check timings. He was very prompt and confirmed the itinerary before we left the hotel. We saw some amazing waterfalls and temples. If you want to explore the island a bit, this is a great way to do so

A true ambassador for Balinese culture

The information on this site and the effortless ease of interaction make this a definite 5 star rating. Our first time in Bali experience was very good. We engaged a driver for a day, and Ketut was exemplary. Artful driving, great updates about constantly changing conditions coming out of the Covid recession as well as local knowledge and genuine friendliness made our day a breeze. He was punctual, had a spacious, clean air-conditioned car, supplied us with water and even tied our sarongs correctly for a temple visit. He was a true ambassador for Balinese culture. Highly recommended.

I’m so glad I used Michael’s network of the best drivers!

Very good rates for one-way transfers and full-day drivers (10-12 hours), often much better pricing than your fancy hotel will offer you. My driver was smart and kind and the car was nice, cool, and comfy. I'm so glad I used Michael's network of the best drivers! And it's a wonderful bonus that you can pay with a credit card too. :)

Definitely recommend this service

Hi Michael, Can’t thank you enough for arranging our airport pick up. From start to finish everything was perfect, frictionless. All the tips on getting though the airport, getting a SIM card, using the airport ATMs and most of all, Wayan our driver and all the communication before and during was great.Very nice aircon car. Nice polite knowledgeable driver. The best airport pickup experience. We even got to do the hotel minibar bypass stop at a great supermarket recommended by Wayan 😛 Thanks again. Definitely recommend this service. Cheers Lyndy

10/10 would recommend

The professionalism of the staff and ease of booking through Bali Holiday Secrets made the start of our holiday simple and stress free. The detailed information provided by email alongside clear communication resulted in a seem-less airport pick up (despite me mixing up the date!). Really impressed with the drivers. 10/10 would recommend.

Great service

Everything went as planned with the advice regarding the airport. Much better than previous visits. Our driver was waiting in the location as advised very happy to see him. Great service

I’d highly recommend this service

I had two full days with Ketut as my private driver. It was a great experience, Ketut spoke good English and was helpful and flexible with the itinerary. His car was clean and comfortable with good AC. It was all at a good value price, overall I'd highly recommend this service. Thanks!

Incredibly helpful, kind and friendly

Gede was our driver for the day and was incredibly helpful, kind and friendly. He was happy to go along with our intended schedule and we made adjustments with traffic and timings as the day went on. Nothing was a problem for him. A great experience booking through Michael’s website and would definitely recommend it. 👍🏻👍🏻

Bali Holiday Secrets is a go-to for me now

All we want on a holiday is for things to go smoothly and that's exactly what I experienced with this service! Great communication, easy process, no drama! Bali Holiday Secrets is a go-to for me now. All the info and access I need to have an awesome holiday on my favorite island! Thanks for the great driving service. See you again soon!

From start to finish it was very easy and Michael is most helpful. Our driver was wonderful. I would definitely recommend it!!!!

Really nice experiences!

We got picked up by Gede, really nice guy! He was at our service and drove us to the places we wanted to see. When we asked him of places he could recommend he took us to a coffee plantation and a temple. Really nice experiences! Recommending Bali Holiday Secrets, we felt safe, also when we walked around town while our suitcases was in the car. Nice drive with a good and interesting guy, he was nice to talk to!

Removed all the stress & hassle

I booked this service after a previous experience landing in Bali with no transport orgnised. Needless to say landing in a new country after a very long flight from Europe, the last thing you need is to be dealing with a chaotic scene with various people trying to sell you their taxi services. Booking with Bali Holiday Secrets removed all the stress & hassle. Advance Communication by email was excellent. At the airport, the driver was there on time and had a clear sign marked out for me and he was very professional and friendly. A much more pleasant experience using Bali Holiday Secrets and I will be using this service. Highly recommended

Thank you for the taxi service

Hi Michael,I just wanted to thank you for the taxi service and very detailed instructions regarding the airport. My flight was one of two international flights that landed earlier today but I still took your advice and ran through the airport like a bat out of hell! There’s that initial series of checks for your covid related docs, then paying for the visa, then immigration and then customs. As long as you have your docs in order it’s pretty straightforward, but it’s a slow process so I’m glad I got ahead of the crowd. It meant that from disembarking the plane through to meeting Dewa, the whole process was just under an hour which was great.Dewa was really lovely so thank you again. I’m going through your website for more travel ideas for once I move on from Canggu. It’s one of the better online resources for a pragmatic look at Bali, what to do and how best to do it, so thank you for that too.

Perfect Day!

We had an amzing time with Gede as our driver going to Kintamani, Floating Temple and the swings.Couldn't be better.

Airport transfer easy

Geede was great. Pick up from airport was easy and painless and a welcome service after a long flight. Would have been a bit lost with all the pressure from taxi companies.

Pickup excellent

Excellent airport pickup. Driver was exactly where you said he would be and it was a relief to have some help getting through the masses of drivers all clamouring for attention. Gede was kind enough to help me shop for some things on the way to Canggu. 5 stars.

Thank you for advice on tour

Thanks Michael! Your tips for our tour were spot on and made a great day. Our tour with Gede is the highlight of our trip so far. Booking again!!

Above and beyond Expectations

Thank you sooo much! Michael, you make our holiday back to Bali as perfect as we hoped. Our accomodation was awful because it is nothing like when we were here before. When you found us another place it was so much better and we will always be graeteful. Your better than any travel agent we ever had. Thanks to gede too because without him we would still be sittting in traffic.

Your book made all the difference

Michael, your book made all the difference. We just got home from a truly wonderful holiday and I have to say you have written the most practical travel book I've ever read. A friend of mine put me on to your website and I bought the book when you announced it and it paid for itself in the first hour! Your airport arrival tips are gold mate! Keep up the great work!!!

Prompt pick up from the airport

Great so far, lots of options and Michael clearly knows his stuff. Any questions just ask. Prompt pick up from the airport from a very pleasant chap. Have now booked a day tour and looking forward to that!

Great value

Great value we had a family of 6. Comfortable modern car, such a lovely driver. Would recommend "MADE " he was so helpful & happy.

It’s worth every penny, trust me!

I did the temple tour and had a blast! My driver Kadek was an absolute sweetheart. As I was on my own he walked me to the different entrances and made sure I got where I needed to be. As a solo traveller you might think this is a bit expensive, it's worth every penny, trust me!

Very easy for a family of 6 first Bali visit

Hi Michael,Firstly, thanks to Putu and team, our arrival yesterday was very smooth, we followed your tips and it made it all very easy for a family of 6 first Bali visit. (You can quote me on that ?)

I can not recommend this service enough!!

Thank you so much for arranging our day tour in Lovina with Gede! We had a great day! Gede was fantastic guide and so helpful! I can not recommend this service enough!!

A massive thank you for providing us with our wonderful driver

We wanted to say a massive thank you for providing us with our wonderful driver Kadek. I am so relieved we booked a private driver for 3 days as we explored around Bali. Kadek was amazing: a superb driver, so calm and understanding when our itinerary kept changing. He was patient and kind and I felt my family were in safe hands all the time, but particularly when I directed us down a back route of a very steep, winding narrow road. Thank you for providing such a reassuring service.

I can’t recommend his services and his advice enough!

I randomly found Michael’s website a few months before our first trip to Bali and I am so thankful I did! We literally followed his tips exactly for getting through customs, buying a SIM card and getting out cash and it was so smooth. We booked an airport transfer and 4 full days with a private driver… which I was a little nervous about at first (just to be honest), but everything worked out perfectly. Having a private driver ensured we saw all we wanted without having to deal with the tricky local taxis and it gave us peace of mind knowing who we would be with every day. I can’t recommend his services and his advice enough!

I cannot thank you enough for this tip

I cannot thank you enough for this tip. I have used Transferwise in BALI last week and it worked perfectly without the horrible australian banks fees. also, it’s so easy to withdraw money from the many ATM’s around and I must say that I am now using it in Australia if and when I need to transfer money abroad. Best tip ever.

Epic day…made our holiday!

What an outstanding day. Thank you Michael for putting this outstanding guide together and to Putu the Driver for a magic day. We got some amazing photos in the hills overlooking the lake (highly recommended) and LOVED the treetops advernture. The floating temple was always on our list but there is so much more to see. Go early like we did and get in front of the traffic - and make sure you have a great driver!! Epic day...made our holiday!

The most useful, up to date, practical and unaffiliated information

Thanks for this email and for your awesome website. Of all the Bali websites that I have looked at, it has the most useful, up to date, practical and unaffiliated information, which I have referred to and used many times over during and whilst planning my trips to Bali. Thank you so much.

That was an awesome day!!!

Wow! We couldn't have asked for more, from the time Putu picked us up to the time we got back to the hotel it was an epic day! There is SO MUCH to see in and around Ubud...and thankfully Putu knew which were the one-ways so we didn't waste time going round and round like some other people we talked to over lunch. And thank you so much for the tips about where to have lunch and Putu is an absolute gem!! Thank you Michael, that was a day to remember...

Airport transfer was great

I had Komang for my airport transfer yesterday and he was fantastic, thank you so much. He was so kind and helped me stop for snacks on the way to Canggu. Because I'm travelling by myself I felt so much safe than taking a taxi, especially after the stories I've heard. Great service!

Putu is awesome!

Thanks Michael. Your driver booking service is outstanding value and such amazing service!! Putu took us to Aling-Aling and gitgit and then the floaring temple and tanah lot temple...what a MAGIC DAY!! He's great. Thanks again.

Great advice!

This really has helped me plan my family's holiday so much Michael. I used to just change traveller's cheques or cash at the hotels I stayed at and I knew it was expensive but I didn't trust using money changers or ATMS. Now I know! I'm sending this to all my friends. Thank you again, it really is a wonderful resource.

Thank you!!!

I know about 3 of these but 2 are new for me. My boyfriend and I went to Sari Organik yesterday after walking through the rice fields and it was amazing!!! Thank you for making great recommendations!!!

Loving your recommendations!

Thanks for all your recommendations Michael. We haven't just followed your guides on money and booked a tour through you but we just booked 2 of the restaurants on this list to treat ourselves while here in Bali. Thanks!!

I’m sending this to all my friends!!

You are better than our travel agent back at home Michael. Thank you so much for listing all the attractions and making the guide map. Seriously we had no idea where some of these were so for a planning tool it's awesome!!! We picked out 4 days worth of day tours and made a list of which attractions to see on each day and it made it sooo easy. Thank you so much.

Great confidence builder!

I was always too scared to get taxis until now. Been here a few times but just reading this everything makes sense. I now take a private driver for longer trips and make sure the meter is on in a bluebird taxi on shorter trips before letting him get going. And I always tip the Grab guys to make up for the dirt cheap price!

Seriously great waterfall guide!

Thanks Micheal! My boyfriend and I have been ticking off as many waterfalls on your list as possible and absolutely having a ball in Bali!! Your drivers are the best and they think the world of you. We love Dewa Booking another one tomorrow. Big thank you from Christina and Marcus!!

Great advice, very practical

Hi Michael. Love your writing and how practical you explain everything. Especially the locations of the best ATMS in Seminyak. Really gives us the confidence to use them because we have heard many horror stories from friends who had their card skimmed.