The Indonesian Government has announced the new mandatory Indonesia Health Pass for entry to The Republic of Indonesia, including the island province of Bali. It’s called the SATUSEHAT Health Pass or SSHP and will apply to all international travelers coming to Bali or anywhere else in Indonesia.
NEW: All Indonesia Arrival Card
As of August 2025, the Satusehat Indonesia Health Pass is no longer a separate requirement for international travelers. Instead, it has been merged into the new All Indonesia Arrival Card.
This means you don’t need to complete Satusehat on its own anymore. The new digital arrival card now includes the same health declaration, along with your immigration details and Bali’s customs form. Once you’ve submitted it online, you’ll receive a QR code by email that will be scanned when you arrive in Bali.
For the latest step-by-step instructions, check out my full guide here: All Indonesia Arrival Card – Complete 2025 Guide.
Web / App Issues – July 2025
Many travelers are currently reporting problems accessing the Indonesia Health Pass system, including errors like:
- “SCRAM-SHA-256” authentication errors
- App crashing or failing to connect
- Inability to log in or register
This appears to be a widespread issue likely caused by a server or backend error on the official side (not your fault, not your phone’s fault). If you’re experiencing this, you’re definitely not alone.
What to do:
- Try again later – these types of issues are usually temporary.
- Make sure your app is updated to the latest version.
- Unfortunately, there’s no official support line that replies quickly, but you can check SATUSEHAT’s official website or social media channels for updates.
I’ll update this page as soon as more info becomes available.
What is the SATUSEHAT Health Pass
The Indonesia health pass / SATUSEHAT Health Pass is the Indonesian Ministry of Health’s strategy to manage and monitor the potential spread of Monkeypox cases (now called Mpox), within Indonesian borders.
The SATUSEHAT Health Pass itself is a digital health pass that contains your general health declaration which is submitted via an online form. It’s currently available in 5 languages – English, Indonesian, French, Mandarin, and Cantonese.
When is the Indonesia Health Pass effective?
The SATUSEHAT Indonesia Health Pass is effective as of August 27th, 2024 and applies to all international travelers and flight personnel who are entering Indonesia, including tourists who are arriving at Bali Airport.
The Indonesia Health Pass will be effective until further notice.
Where can I get the Indonesia Health Pass?
The SATUSEHAT Health Pass can be completed online via the official Indonesian Ministry of Health’s website here. It requires you to submit a few key personal and flight details.
What details do I need to submit?
The SSHP form itself is quite simple, requires minimal effort, and will take about a minute or two to complete.
You’ll need to submit a few personal details such as your full name, phone number, and passport number. The form also requires you to fill in some flight details, including your date of arrival, port of arrival (in the case of Bali Airport it will be DPS), and flight and seat numbers.
Currently there are only 3 simple additional questions:
- Do you have any symptoms such as fever, skin rashes, or swollen lymph nodes? (Yes / No)
- Have you come in contact with rodents, primates, or anyone showing symptoms of Mpox 21 days prior to arrival? (Yes / No)
- Countries that you have visited prior to Indonesia, including your origin departure (multiple selection, if applicable)
After you’ve completed the details above, all that’s left is to tick the box that you declare all of the submitted information is correct, and you’re all set!
When should I complete the Indonesia Health Pass?
The SATUSEHAT Indonesia Health Pass must be completed within 48 hours of your departure.
If you attempt to submit your information before that, the form will not allow you to. Any other date selections will be disabled.
What to do with the Indonesia Health Pass?
After submitting your information, a QR code will be generated in the next page.
Take a screenshot, save the link or save this image in your phone’s gallery in case you’re ever asked to present it upon arrival at Bali Airport.
How much does the Indonesia Health Pass cost?
The Indonesia Health Pass / SATUSEHAT Health Pass is free.
You do not need to pay any fees nor will the website ask you to submit any credit card details or other payment information. Please use the official online form and be wary of fake websites that might steal your information.
Who must complete the Indonesia Health Pass?
At the time of writing this, all international travelers who are planning a trip to Indonesia must complete the SATUSEHAT Health Pass – this includes those planning a holiday in Bali.
If you’re traveling as a group, for example with your family, each traveler must get the Indonesia Health Pass, including children of all ages.
All flight personnel, including pilots, flight attendants, and other flight crew members, are also required to fill complete the Indonesia Health Pass before entering Indonesia.
Which countries are affected?
There are currently no exceptions regarding your country of origin. Everyone who’s arriving at Bali Airport must complete the SSHP / Indonesia Health Pass before entering.
Currently, there are 18 countries that might need to go through additional screening and checks upon arrival at Bali Airport. This is according to which countries have experienced an increase in recorded Mpox cases – most being African nations.
- Burundi
- Cameroon
- Central African Republic
- Democratic Republic of the Congo (DRC)
- Ghana
- Ivory Coast
- Kenya
- Liberia
- Mozambique
- Nigeria
- Pakistan
- Philippines
- Republic of Congo
- Rwanda
- South Africa
- Sweden
- Thailand
- Uganda
It is not clear whether or not you’ll be denied entry to Bali if you’re from one of the countries listed above. According to the official website, you’ll simply need to follow instructions upon arrival to Bali Airport.
Will this affect my Bali holiday?
The Indonesia Health Pass / SATUSEHAT Health Pass will not affect your trip to Bali. You’ll have nothing to worry about if you’re healthy and coming from anywhere except the countries I mentioned above. This is simply an effort to track and respond to the spread of Mbox and avoid another pandemic.
As frustrating as it might be to fill out yet another travel form, including the Bali Tourist Tax form, it will go a long way in terms of making your Bali trip a simple holiday without any complications and surprises.
If you are feeling ill and would like to get checked, hospitals in Bali are equipped with the appropriate facilities to make sure you’re diagnosed and taken care of.
What else do I need to know?
There isn’t much additional information available regarding the Indonesia Health Pass / SATUSEHAT Health Pass. As of now, it’s simply a form you fill out and QR code that you keep. This page will be updated should any new information and updates become available.
Before your trip to Bali, you can book your Bali Airport Transfer with a private car and driver. You’ll be picked up by a friendly, English-speaking driver in a well-maintained, air-conditioned SUV, and taken directly to your destination villa or hotel – wherever it is in Bali.
Hello Michael,
I submitted the Health Pass yesterday and I’m coming to Bali on the 27th of September. On the Health Pass it says arrival on the 25th of September. Sould I make a new one tomorow to have the exact date ?
Looking forwrad to hearing from you soon
Best regards
Marie
Hi Marie,
Get the Arrival Card for Bali instead. It has the health declaration included.
Hello Michael,
I submitted the Health Pass yesterday and I’m coming to Bali on the 27th of September. On the Health Pass it says arrival on the 25th of September. Sould I make a new one tomorow to have the exact date ?
Looking forwrad to hearing from you soon
Best regards
Marie
Hello, I keep getting stuck on the page that requires flight/ticket out of country. I am meeting a boat and will be sailing out. How do I register that or is the eVOC not usable in my case.
Thanks for your help
Hey Karen,
Try using the All Indonesia Arrival Card instead.
When i tried to pay, entered my card number. It says payment failed but money has been taken out of my bank account?
Had several unsuccessful attempts on various different platforms this morning, but took Michael’s advice to try again later and eventually met with success.
Happy it worked out Kevin and Lizzie!
Is it possible to fill this in at the airport? Not able to submit online:
Receiving the following error:
Connection() error occurred during connection handshake: auth error: unable to authenticate using mechanism “SCRAM-SHA-256”: (AuthenticationFailed) Authentication failed.
Can this be filled out in the airport since the online form isn’t working?
I keep on getting an error message scram-sha-256 , what is this please
Same problem here!
I have the same issue!!
Why this is not working? this is required and a hassle but the app is not working. Probably someting in backend code error
Same here, and we are leaving in 12hrs. Any experience whether you can get on a flight without having the form filled in/QR code available? Thanks.
Hey
I’ve lost the QR codes how can I retrieve them back?
Why I can’t get my satu sihat health pass. The web said my name is not suitable please help me
Hi Siti,
Not sure what’s going on there. It’s probably because you have multiple names.
Try using just your first and last names.
Hi,
I entered the wrong passport number on my health card, ( I entered my husbands passport number in error), what should i do?
Hi Suzette,
Just re-submit another Indonesian Health Pass form. You should be fine.
Safe travels,
Michael
I filled out every information they need, but it cannot be submitted because “name not suitable”. Can someone help me?
Hi Luise,
Sorry to hear that. Have you tried excluding your middle names?
I’m filling in my health stat.
I’m not getting a travel sim, so what happens if I don’t have the countries phone number
Hi Cheryl,
You can enter your own phone number and change the drop-down International country code menu.
Safe travels,
Michael
hi, i missed out keying in the country if origin. only filled countries ive been. do i have to refill the form?
Hi Cheryl,
I’d recommend re-filling the Health Pass form, just to be on the safe side.
Safe travels,
Michael
i am trying to fill out the form but when i go to put the choose the date that I am arriving where it asks…. all the dates are faded and I am unable to click on Feb 15 2025 on the calendar on the web page!!????
Hi Victoria,
As I mentioned in this post, the Indonesia Health Pass can only be completed within 48 hours of departure.
Safe travels,
Michael
Hi
Just a question regarding the health pass. Doing a cruise around Indonesia and more than likely going to be getting on and off ship for day excursions in 3 different ports. Do we need a health pass for each port we dock at ?? Travelling/ sailing Feb 2925 Julie.
Hi Julie,
You should be good with just one health pass per person as it applies to all of Indonesia.
Enjoy your cruise!
Safe travels,
Michael
So local Indonesians need to fill this in who are coming from Australia to Bali or just for tourists and non locals?
Hi Kosi,
It applies to everyone traveling from abroad, including Indonesians.
Safe travels,
Michael
Hello, I have been trying to fill out the SSHP form – but it keeps saying “name not suitable” or “captcha does not match” . I have tried to refresh capchta and writing my surname with and without hyphens. But nothing helps. Could you help with this please kind regards, Hanna Marina Maatela-Indrenius-Zalewski
Hi Marina,
It could be that your name is too long for the system. Have you tried with just your first and singular last name?
Safe travels,
Michael
hey
when i tried to type full name according to my passport its does not accepted but when i just type my only name without surname it went through so my doubt is, there wont be any issue during immigration check about not mentioning my surname???
pls solve my issue asap
thank you
Hi Pravinchandra,
I’m not 100% certain if there will be an issue with your application.
At the very least, the passport number and flight details should match.
Safe travels,
Michael
Hi I’m travelling with my 4 year old grandaughter does she need to fill in the health form. I’m from Australia so there is no mpox here
Hi Lesley,
Yes, you’ll need to fill out the form for her.
It’s just a short form – takes less than a minute. And it’s free!
Fill it out just to save you some time in case of any complications or changes before you travel.
Safe travels,
Michael
Keeps crashing and says error, can not finish completing the form before i get an error message.. ive tried many many times.. even tried from another device.. no good.. this form platform feels hopless
Hi Rob,
Strange. Sorry to hear that. Yes, I agree, the platform is somewhat primitive.
Safe travels,
Michael
it wont let me put in the arrival date , it doesnt give me an option to
Hi Anthony,
Just checked on my end. The option is still there.
But keep in mind it will only give you the next 48 hours as an option as you’ll need to fill out it within 2 days of traveling to Bali.
Safe travels,
Michael
Hi Michael,
I am due to fly out to Denpasar on 5pm 10 Oct. When I submit the form the screen goes blank. Should I get something back I can print out?
Thanks,
Sarah
Hi Sarah,
That’s strange. Usually it will render a QR code for you immediately after submitting (just like the example in this post).
I would suggest trying from a different device for now.
Safe travels,
Michael
Is it possible to fill this out in person instead of electronically?
Hi Chris,
As of right now, it seems the Indonesia Health Pass remains electronic / paperless.
Safe travels
Michael
When filling out the health pass. It’s is giving me error messages “name not suitable “and when trying again it’s giving me error “captcha does not match”. I double checked the captcha it is correct. Could it be because I have 3 names and a last name. Any suggestions please?
I just tested it myself with 4 names and even using some hypens. All seemed to work fine.
I’m assuming you’ll be traveling to Bali very shortly which in this case I’d suggest just entering the name that works.
As long as your passport number and flight details match you should be fine.
Screenshot the errors in case any officials ask about why the names don’t match.
Safe travels,
Michael
Hi Michael I Keep on getting the error messages “name not suitable” and then next error message “captcha does not match” this is after trying multiple times, trying my with full names and only first and last name Any suggestion of who can I contact to help me
Thanks
Do I have to fill out all 3 of my names on the health pass form?
Hi Sonia,
I suggest entering your name exactly as it is on your passport to avoid any confusions and problems.
Safe travels,
Michael
Hi, if we’re going to Bali on November 8-9, 2024, when should we fill out the form?
The Indonesia Health Pass form allows you to fill in and submit information 48 hours before your departure.
In your case, it should be around November 6-7th.
Safe travels,
Michael
I don’t have a seat number can i still fill in form
Hi Justin,
I reckon you still can. Unless you’d like to wait until you’re assigned a seat number upon check-in at the airport.
Safe travels,
Michael
Hi Michael,
Yes I did the Health Pass form.
If I don’t use it, will something happen?
Thank you
Csenge
If you don’t use the Health Pass, nothing will happen. In case you do need it again, you can simply fill out the form and submit your information.
The Health Pass itself can only be applied for 48 hours prior to your actual departure anyway, so you’ll be fine!
Safe travels,
Michael
Hi!
I suddenly activated a form but I didn’t want. Can I delete somehow?
Hi Dunavolgyi,
Are you talking about the Health Pass form? If you already submitted information, you won’t be able to delete it.
Safe travels,
Michael